Patient emails answered in seconds not hours
Your inbox is full. Patients are waiting. Staff are drowning in messages. Email Agent responds instantly to every patient enquiry and takes action automatically.
Dear Sarah,
Thank you for getting in touch. I'd be happy to help you book an appointment for your lower back.
We have availability on:
Your inbox on autopilot
Email Agent handles patient communication so your team can focus on care
Responds instantly
Every patient email gets a thoughtful response within seconds, not hours or days.
Understands context
Reads patient history from your EHR to give accurate, personalised answers.
Books appointments
Patients request a time, Email Agent books it directly into your calendar.
Handles cancellations
Processes cancellation requests and offers alternative times automatically.
Answers FAQs
Parking, preparation instructions, pricing. All answered without staff involvement.
Escalates when needed
Complex or urgent emails are flagged and routed to the right team member.
Drafts for review
Sensitive responses wait for your approval before sending. You stay in control.
Syncs with your EHR
Every action updates your patient management system automatically.
Built for patient communication
Every email handled with care and precision
Patients get answers before they give up
Most patient emails are simple: appointment requests, directions, what to bring. Email Agent handles these immediately so patients feel cared for and staff can focus elsewhere.
- Automatic response within seconds
- Personalised with patient name and context
- Professional tone that matches your practice
- Links to booking, forms, and resources
From email to action, automatically
Email Agent doesn't just reply. It takes action. Appointment requests become bookings. Cancellations free up slots. Document requests trigger the right forms.
- Appointments booked directly in Cliniko
- Cancellations processed and slots reopened
- Forms and documents sent automatically
- Follow-up reminders scheduled
Know exactly what's happening with every email
See every incoming message, how it was handled, and what action was taken. Nothing gets lost, nothing gets forgotten.
- Real-time inbox dashboard
- AI summaries of every conversation
- Action log for audit trails
- Flagged items for human review
Connects to your patient systems
Email Agent works with your existing email and practice management tools. No migration required.
What happens when every email gets answered
Practices using Email Agent respond faster and convert more enquiries
FAQ
Email Agent Questions
Common questions about Motics Email Agent
Email Agent connects securely to your existing email (Gmail, Outlook, or practice email). You grant read and send permissions, and it starts monitoring incoming patient messages immediately. Your credentials are never stored.
Responses are professional and natural. Most patients won't notice the difference. You can include a disclosure if you prefer, but the tone and quality match what your team would write.
Email Agent flags complex, sensitive, or urgent emails for your team. It can draft a response for review, or simply alert you that human attention is needed. You set the rules for what gets escalated.
Yes. When a patient requests an appointment, Email Agent checks your Cliniko calendar, offers available times, and books directly once the patient confirms. The patient gets confirmation, you get a notification.
You configure Email Agent with your services, opening hours, common questions, and how you want different enquiry types handled. It also reads patient context from your EHR to give personalised answers.
Email Agent processes data securely and is fully GDPR compliant. Patient information is encrypted in transit and at rest. We never store email content longer than needed for processing.
Pricing is based on email volume. Most practices find that the staff time saved more than covers the cost. Contact us for a quote based on your typical monthly email volume.
Setup takes about 30 minutes. Connect your email, configure your preferences, and Email Agent starts handling messages. Most practices are fully operational within a day.
Ready to clear your inbox?
See how Email Agent handles your patient emails. No commitment, no setup fees, cancel anytime.