Patient emails, drafted in seconds
Your inbox is full and patients are waiting. Email Agent reads every patient enquiry and drafts the reply in seconds. Your team checks it and approves it, and only then does it send.
Dear Sarah,
Thank you for getting in touch. I'd be happy to help you book an appointment for your lower back.
We have availability on:
Your inbox, drafted and ready
Email Agent handles patient communication so your team can focus on care
Drafts in seconds
Every patient email gets a considered draft reply within seconds, ready for your team to check.
Understands context
Reads patient history from your EHR to draft accurate, personalised answers.
Offers appointment times
Drafts replies with open slots from your diary. Once you approve, the booking goes into your calendar.
Prepares cancellations
Drafts the cancellation and offers alternative times, ready for you to approve.
Answers FAQs
Parking, preparation instructions, pricing. Drafted from your clinic's own answers.
Escalates when needed
Complex or urgent emails are flagged and routed to the right team member.
You approve every reply
Nothing sends until someone on your team approves it. You stay in control.
Syncs with your EHR
Every approved action updates your patient management system automatically.
Built for patient communication
Every email handled with care and precision
A reply ready before the patient gives up
Most patient emails are simple: appointment requests, directions, what to bring. Email Agent drafts the reply straight away, so your team approves and sends it in moments instead of writing from scratch.
- Draft ready within seconds
- Personalised with patient name and context
- Professional tone that matches your practice
- Links to booking, forms and resources
From email to action, once you approve
Email Agent doesn't just draft the reply. It prepares the action behind it. Appointment requests come with a slot ready to book, cancellations with the slot ready to reopen, and document requests with the right forms attached.
- Appointments booked in Cliniko on approval
- Cancellations processed and slots reopened on approval
- Forms and documents attached to the draft
- Follow-up reminders suggested
Know exactly what's happening with every email
See every incoming message, the draft waiting for it, and what happened once it was approved. Nothing gets lost, nothing gets forgotten.
- Real-time inbox dashboard
- AI summaries of every conversation
- Action log for audit trails
- Flagged items for human review
Connects to your patient systems
Email Agent works with your existing email and practice management tools. No migration required.
What happens when every email is drafted for you
Your team spends its inbox time approving replies, not writing them
FAQ
Email Agent Questions
Common questions about Motics Email Agent
Email Agent connects securely to your existing email (Gmail, Outlook, or practice email). You grant read and send permissions, so approved replies go from your own address, and it starts drafting replies to incoming patient messages immediately. Your credentials are never stored.
No. Every reply waits as a draft until someone on your team approves it. Nothing goes to a patient without your say-so.
Every reply is checked and approved by your team before it sends, so it reads the way your team would write. You can include a disclosure if you prefer.
Every email gets a draft for your team to approve. Complex, sensitive or urgent emails are also flagged, so the right person sees them first. You set the rules for what gets escalated.
Yes, with your approval. When a patient asks for an appointment, Email Agent checks your Cliniko calendar and drafts a reply offering available times. When the patient picks one, it prepares the booking and the confirmation for your team to approve. The patient gets a confirmation, you get a notification.
You configure Email Agent with your services, opening hours, common questions, and how you want different enquiry types handled. It also reads patient context from your EHR to give personalised answers.
Email Agent processes data securely and is fully GDPR compliant. Patient information is encrypted in transit and at rest. We never store email content longer than needed for processing.
Pricing is based on email volume. Most practices find that the staff time saved more than covers the cost. Contact us for a quote based on your typical monthly email volume.
Setup takes about 30 minutes. Connect your email, configure your preferences, and Email Agent starts drafting replies. Most practices are fully operational within a day.
Ready to clear your inbox?
See how Email Agent drafts your patient emails. No commitment, no setup fees, cancel anytime.