Compliance you can evidence
Documented, auditable, and ready for your procurement team today.
DTAC Compliant
Compliant with the Digital Technology Assessment Criteria (DTAC) for clinical safety, data protection, and interoperability.
DCB 0129
Clinical risk management standard for health IT systems. Our Clinical Safety Case is maintained and reviewed by our Clinical Safety Officer.
UK GDPR
Full compliance with UK data protection legislation. Data Processing Agreements available for all customers.
In-Country Data Residency
Your data is stored and processed in-country by default — UK, EU, US, or Canada — with other regions available on request. Cross-border transfers do not occur without appropriate safeguards and your authorisation.
Class 1 Medical Device
Scribe Agent is an MHRA-registered Class 1 medical device.
Tools built for organisations, not individuals
Everything your IT, operations, and clinical teams need to deploy Motics at scale.
Single Sign-On (SAML/SCIM)
Integrate with your existing identity provider. Azure AD, Okta, and Google Workspace supported.
Multi-site Management
Manage multiple locations, teams, and configurations from a single dashboard.
Dedicated Onboarding
Named onboarding manager, custom template development, and team training sessions.
Custom Integrations
API access and bespoke integrations with your existing clinical systems.
Priority Support
Dedicated support channel with guaranteed response times.
Advanced Analytics
Organisation-wide usage reporting, compliance dashboards, and ROI tracking.
Guaranteed reliability and support
Enterprise customers receive contractual commitments on uptime, response times, and account management.
99.9% Uptime
Guaranteed platform availability with financial SLA backing.
Priority Response Times
Under 4 hours for P1 incidents, under 8 hours for P2.
Dedicated Account Manager
A named point of contact who understands your organisation.
Quarterly Business Reviews
Regular performance reviews, usage analysis, and strategic planning.
NHS and public sector ready
Motics is assessed against NHS frameworks and our team has experience working with NHS trusts, ICBs, and commissioning groups. All documentation is available for public sector procurement processes.
- DTAC Compliant
- Clinical Safety Case available
- Data Protection Impact Assessment on request
- References from existing NHS customers
FAQ
Enterprise FAQ
Common questions from procurement and IT teams
Motics is compliant with the NHS Digital Technology Assessment Criteria (DTAC), holds Cyber Essentials Plus certification, and our Scribe Agent is an MHRA-registered Class 1 medical device under UK MDR. The current status of all security controls is published on our Trust Centre.
In-country by default — UK, EU, US, or Canada — with other regions available on request during onboarding. We use Google Cloud Platform with regional deployment, ensuring in-country data residency. Data is encrypted at rest with AES-256 and in transit with TLS 1.3. Cross-border transfers do not occur without appropriate safeguards and your authorisation.
Yes. Motics integrates with leading clinical systems including Cliniko, Meddbase, and Nookal out of the box. For enterprise customers, we offer custom API integrations with your existing clinical systems, PAS, and EPR platforms. Our team works with your IT department to scope and deliver bespoke integrations as part of onboarding.
Enterprise customers receive a dedicated onboarding manager who works with your team from day one. The process includes initial discovery and configuration, custom template development tailored to your clinical workflows, team training sessions for clinicians and administrators, and ongoing support through your dedicated account manager.
Yes. Motics is compliant with the NHS Digital Technology Assessment Criteria (DTAC) and maintains a DCB 0129 clinical safety case reviewed by our Clinical Safety Officer. We have experience working with NHS trusts, ICBs, and commissioning groups. Our NHS Buyer Pack includes all documentation required for NHS procurement. Contact us to request a copy.
We price Enterprise to your sites and volume, with discounts for larger deployments. Talk to our team for a quote.