Your AI receptionist that never misses a call
While you're with a patient, three people called. Two hung up. One went to your competitor. Phone Agent makes sure that never happens again.
Everything your receptionist does, automated
Phone Agent handles the full range of reception tasks so your team can focus on patients
Open when you're not
6am enquiries. Sunday emergencies. Bank holiday calls. All answered, all handled.
Books into your diary
Callers check availability and book appointments themselves. No callbacks needed.
Summarises every call
Know who called, what they wanted, and what needs doing, without listening to recordings.
Transfers when needed
Complex situations go straight to your team. The AI handles routine; humans handle exceptions.
Speaks multiple languages
Natural conversations in the languages your patients speak.
Alerts you instantly
New bookings and urgent calls notify you immediately. Nothing falls through the cracks.
Collects the right details
Name, DOB, contact info, reason for calling. All captured before you call back.
Matches your practice
Custom greetings, your opening hours, your services. It sounds like part of your team.
Built for healthcare practices
Deep integration with the tools you already use
Patients book while you're with patients
Stop choosing between the patient in front of you and the one on the phone. Callers check your availability and book themselves, directly into your patient management system.
- Real-time availability from your calendar
- Patients choose their preferred time
- Appointment created instantly
- Confirmation sent to the patient
Know what happened without listening to every call
Every call is recorded, transcribed, and summarised. See who needs a callback, who was frustrated, and what action is needed, all at a glance.
- Full recordings you can replay
- AI summary of every conversation
- Flags urgent or unhappy callers
- Clear action items for follow-up
AI Summary
New patient enquiry for physiotherapy appointment. Caller mentioned lower back pain for 2 weeks. Booked with Dr. Sarah Chen on Wednesday 2:30 PM. SMS confirmation sent.
Conversations that put callers at ease
No robotic voice. No frustrating menus. Phone Agent has natural, warm conversations. Callers feel heard from the first hello.
- Natural, human-sounding voice
- Handles interruptions and questions
- Professional tone throughout
- Multiple languages supported
Works with your existing setup
Phone Agent connects to the tools you already use. No new systems to learn.
What happens when you answer every call
Practices using Phone Agent capture enquiries they used to miss
FAQ
Phone Agent Questions
Common questions about Motics Phone Agent
Phone Agent answers with a natural voice, asks how it can help, and handles the call. It can book appointments, answer questions, take messages, or transfer to your team if needed. Every call is recorded and summarised so you know exactly what happened.
Yes. Phone Agent connects to leading patient management systems and books directly into your calendar. Callers check availability, choose a time, and the appointment appears in your diary instantly. They get a confirmation, you get a notification. No callbacks needed.
Phone Agent works 24/7. Evenings, weekends, bank holidays. Patients can book appointments or leave messages anytime. You'll see everything when you're back, and you'll never lose an enquiry because someone called at the wrong time.
£0.40 per minute of actual call time. No setup fees, no monthly minimum. A typical 3-minute call costs £1.20. Most practices find that capturing even one extra patient a month more than covers the cost.
You set it up with your details: opening hours, services, practitioners, how you want calls handled. Phone Agent uses this to answer questions accurately. You can update it anytime as things change.
Phone Agent transfers the call to your team. You set the rules for when this happens, like urgent medical concerns or specific requests. Routine calls stay automated; your team handles the exceptions.
Instant notifications for bookings and urgent calls. Every call has a recording, transcript, and one-paragraph summary. You can see at a glance who called, what they wanted, and what needs follow-up.
Ready to stop missing calls?
See how Phone Agent handles your calls. No commitment, no setup fees, cancel anytime.