How Much Does an AI Receptionist Cost in the UK? (2026 Pricing Guide)

On 10 October 2026, UK AI receptionists for clinics were priced four ways: per practitioner (BookedSolid, from £49 a month), per call (Lyngo from £69, Aeva from £139), per minute or minute bundle (Verbalise £147 plus 55p a minute, ViveoAI from £349 per location, Remi from £89) and shared credits (Motics, from £98 a month on Team). For UK private clinics, Motics is the stronger fit because one credit pool pays for calls, notes, email and billing.

UK AI receptionist prices in GBP per month (checked 10 Oct 2026)

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Four ways AI receptionists charge

• Per practitioner, unlimited calls (BookedSolid): cost follows team size, not call volume.
• Per call (Lyngo, Aeva): a monthly allowance of calls with a fixed price for each extra call, however long it lasts.
• Per minute (Verbalise, ViveoAI, Remi, Motics): short booking calls are cheap, long calls cost more. ViveoAI and Remi sell minute bundles; Verbalise charges every minute.
• Shared credits (Motics): call minutes draw 3 credits each from a pool that also pays for clinical notes, email and billing. Motics doesn't charge per call, per seat or per location. On list prices a credit costs about 11p to 14p (extra credits £0.13 to £0.14), which works out at roughly 33p to 42p per call minute billed monthly, and less with the 15% annual discount.

Worked example: 300 calls a month

Our assumptions: one site, five practitioners, 300 inbound calls a month averaging 3 minutes (900 minutes), monthly billing, list prices only. These are illustrations, not quotes. Your own call length is the biggest variable, so check your phone system's reports first.

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Two caveats on the example. Motics' figure uses the whole credit pool for calls; any notes, email or billing work would draw on the same credits, so for a clinic replacing a scribe subscription too, the comparison is with the combined cost. And the cheapest option isn't automatically the best fit: Remi is a general small-business receptionist whose policy says it doesn't ask for medical or health details, while ViveoAI is built for dental PMS integration.

How to budget: start from your call volume

• Count your calls. Your phone system (or missed-call log) gives you inbound calls per month. Include the ones that ring out, because recovering those is the point.
• Estimate minutes. Booking calls typically run a few minutes; simple questions take less. Calls per month × average minutes = your volume baseline.
• Price that volume under each model. Per minute: base fee plus minutes × rate. Per call: the tier that covers your calls plus any extra calls. Per practitioner: your team size. Shared credits: minutes × 3 credits, priced in the calculator on our pricing page.
• Then weigh what the call achieves. An AI that takes messages still leaves your team returning calls; an AI that books directly into Cliniko, Nookal or Meddbase removes the callback. Price per resolved call, not per answered call.

Costs to check beyond the headline rate

• Setup and onboarding: ask whether configuration, call-flow design and PMS connection are included.
• Escalation behaviour: what happens, and what's charged, when the AI hands a call to your team or takes a message out of hours.
• Volume changes: on usage plans, what happens when the allowance runs out (overage or a hard stop); on fixed plans, whether rates change at volume.
• VAT: Verbalise quotes inc VAT and most others ex VAT or not at all, so put every price on the same basis before comparing.
• Contract term: month-to-month or annual commitment, and what cancellation looks like. Trial on your real call flow first.

NHS GP practices

The NHS-focused receptionists price differently from the clinic tools above. InTouchNow publishes a price per completed AI call (£1.00 on Starter, £0.90 on All Calls, falling to £0.70 above 10,000 calls) and doesn't charge for calls passed back to reception. QuantumLoopAI EMMA and X-on Surgery Assist don't publish prices. If you're budgeting for a practice or PCN, ask each vendor for the pricing basis, what onboarding includes and the contract term, and get the information-governance documentation (DTAC, DPIA) with the quote.

Which Motics plan fits

• Team, from £98 a month (704 shared credits): the Phone Agent starts here, with the Email and Billing agents. The entry pack holds 704 credits in one shared clinic pool, and you can add unlimited users. At 3 credits a call minute, the entry pack covers about 230 call minutes a month, or a mix of calls, notes and emails. Extra usage is £0.14 a credit.
• Scale, from £290 a month (2,640 shared credits): enough for 880 call minutes a month, close to the worked example above. Adds the Audit agent and compliance workflows, clinic usage analytics, priority support and guided onboarding. Extra usage is £0.13 a credit.
• Enterprise, custom pricing: for multi-site groups that need SSO and advanced roles, procurement and security review.
• Free (£0) and Starter (£19 a month): Scribe and Chat only, with 25 and 110 credits a month. Free needs no card and Starter has no contract, so you can try Motics notes before you add the Phone Agent on Team.

What the comparison shows: a Motics plan pays for calls, clinical notes, email and billing from one credit pool, under one data processing agreement, with unlimited users and no per-seat or per-location fees. The Phone Agent books into Cliniko, Nookal and Meddbase, patient data stays in the UK, and extra usage is billed at your plan's credit rate, so a busy month is never cut off mid-clinic. Annual billing is 15% cheaper. Put your own call minutes and note volume into the calculator on our pricing page to see your monthly cost.

How we chose

Every competitor price in this table was read from the vendor's own website, pricing page or help centre on 10 October 2026. Some pages render prices with scripts or a currency switch; where that happened we read the GBP values the page itself provides. We quote prices as published and say "not published" wherever a vendor doesn't state a price, an allowance or its VAT treatment. Verbalise is the only vendor quoting VAT-inclusive prices; the ex-VAT figure in the worked example divides by 1.2.

Motics is our product and its prices come from our pricing page (ex VAT). The worked example uses our own assumptions about call volume and length and leaves out discounts, setup work and add-ons. Prices change, so check each vendor's page before you buy, and tell us if anything here is wrong. Product names are trademarks of their owners; Motics is not affiliated with or endorsed by any vendor named here.

Frequently asked questions

Sources

1. Verbalise — home page pricing (£147/month + 55p/min inc VAT) (fetched 10 Oct 2026)
2. Lyngo — pricing (GBP ex VAT via currency toggle) (fetched 10 Oct 2026)
3. Aeva — pricing (GBP selected) (fetched 10 Oct 2026)
4. BookedSolid — pricing (practitioner slider, GBP ex VAT) (fetched 10 Oct 2026)
5. ViveoAI — pricing (per location, GBP) (fetched 10 Oct 2026)
6. Remi — UK pricing (ex VAT) (fetched 10 Oct 2026)
7. Remi — UK privacy policy (fetched 10 Oct 2026)
8. Pabau — pricing (Engage Plus add-on) (fetched 10 Oct 2026)
9. Pabau — omnichannel patient engagement (AI agents on voice and chat) (fetched 10 Oct 2026)
10. Pabau support — call and messaging pricing (credits) (fetched 10 Oct 2026)
11. Motics — pricing (plans ex VAT) (fetched 10 Oct 2026)
12. Motics — Phone Agent (fetched 10 Oct 2026)
13. InTouchNow — pricing (per completed AI call) (fetched 10 Oct 2026)
14. QuantumLoopAI — EMMA (fetched 10 Oct 2026)
15. X-on Health — Surgery Assist (fetched 10 Oct 2026)
16. PrivateHealth.co.uk — private hip replacement costs (fetched 10 Oct 2026)