What is Credit-based pricing?
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Credit-based pricing is a software pricing model where a clinic buys a monthly plan containing a pool of usage credits, spent as the team actually uses the product — rather than paying a licence per named user. Usage is shared across the whole team, so part-time clinicians don't cost full-time money.
The model exists because clinic teams don't look like office software assumes: a typical allied health practice mixes full-time clinicians, Saturday-only associates, and a locum covering Thursdays. Per-seat licensing charges all of them identically, which quietly taxes exactly the flexible staffing models private practice runs on. A shared credit pool charges the clinic for work done, whoever did it.
Reading a credit model honestly means asking three things: what consumes a credit (a note drafted, a call answered — the unit should be legible), what the plan sizes look like against your realistic monthly volume, and what happens when you run over (top-ups, auto-upgrades, or hard stops). Predictability is the point — if you can't forecast your monthly cost from your diary, the model isn't being explained properly.
The honest counter-case: for teams where every member is full-time and very high volume, a flat per-seat price can work out cheaper per head. Credit models win where usage is uneven across the team — which describes most UK private clinics. Motics prices this way: plans sized by usage, credits shared across the team and fungible across agents. Current plans are on the pricing page.