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Telehealth

Out-of-Hours Call Handling

AI‑assisted handling of after‑hours calls, providing general information and clinician escalation.

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AI-Assisted Out-of-Hours Call Handling

After‑hours calls require careful handling to support appropriate care while managing resources. Motics gathers key information, provides general information (not medical advice), and can route urgent cases to on‑call clinicians when necessary.

Triage Capabilities

  • 24/7 Availability: AI agents handle calls outside normal clinic hours
  • Guided Question Flow: Structured scripts based on best-practice guidance
  • Escalation Pathways: Automatic clinician alerts for urgent medical situations
  • Appointment Booking: Direct scheduling of urgent or routine follow-up appointments

See how Motics can transform Out-of-Hours Call Handling in your Telehealth.

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Ready to get started?

See how Out-of-Hours Call Handling can transform workflows in your Telehealth.

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