Private patients expect same-day answers. Deliver them.
Patients paying privately judge you by responsiveness — the unanswered call undermines the whole proposition. Motics answers instantly at any hour, books into your system, and drafts notes, letters and referrals with the governance a regulated practice needs.
The admin that eats private gps' time
The problems we hear from practice owners, in their own words.
Responsiveness is the product
Private patients are buying access and speed. A phone that rings out at 6:30pm contradicts everything your service promises.
Calls beyond bookings
Results queries, prescription requests, referral chasing — GP reception handles more call types than any clinic, each needing the right routing.
Documentation load per consult
Notes, referral letters, sick notes and follow-up summaries for every appointment — the writing often outlasts the consultation.
Governance is non-negotiable
CQC registration, GDPR, and medico-legal exposure mean any tool touching patient data must answer hard questions before it's let in.
What Motics takes off your plate
AI agents that work as one system — start with the one that hurts most.
Phone Agent
Answers every call in seconds, books appointments, routes results and prescription queries to the right person, and escalates anything urgent.
Explore Phone AgentScribe Agent
Drafts consultation notes, referral letters and patient summaries during the appointment — reviewed and signed by you.
Explore Scribe AgentBilling Agent
Automates invoicing and insurer workflows, so the admin behind every private consult doesn't need its own member of staff.
Explore Billing AgentWorks with the systems you already run
Honest integration notes — no surprises after you sign up.
- Meddbase — direct integration: notes, appointment syncing and billing workflows
- Cliniko — direct integration: live diary booking in-call, notes to patient records
- Carebit — works alongside: calls answered and summarised, bookings passed to your team to enter
Do your own research
Independent-style buyer's guides — verified pricing, honest pros and cons.
FAQ
Private GPs FAQs
The questions practice owners ask us before getting started.
The Phone Agent doesn't give clinical advice. It books, routes and takes messages against rules you define — and anything matching your urgent criteria transfers to a clinician or triggers your emergency guidance immediately. You set the boundaries; the agent never improvises beyond them.
UK data residency, no training of models on patient data, call audio deleted within 48 hours, AES-256 encryption, and mandatory clinician review on documentation. We'll complete your DPIA and answer your IG questions before go-live — the same six questions we'd tell you to ask any vendor.
Yes — these route rather than resolve clinically: the agent identifies the patient and request, applies your protocol (message to the duty clinician, callback queue, or signposting), and nothing clinical is communicated without your process behind it.
Motics works with private urgent-care providers and federations as well as single practices. Multi-clinician rotas, overflow handling and high evening volumes are the environment the Phone Agent was built for — talk to us about your setup.
See it working with your clinic's details
A 15-minute walkthrough with your services, your diary, your call scenarios — not a canned demo.