Motics vs Heidi (2026): An Honest Comparison for UK Clinics
By Dr Harvinder Power, MD·Last updated
Motics and Heidi are the two most-mentioned AI tools in UK private practice (37 and 52 mentions respectively in the HMDG Private Practice Barometer of 700+ clinic owners). The short version: choose Heidi if you want a multi-specialty scribe with a free tier and clinical evidence features; choose Motics if you run a UK private or allied-health clinic and want physio-first notes, UK-available Cliniko/Nookal/Meddbase integration, and one credit pool that also covers an AI receptionist, documentation audit, email, and billing. This page is written by the Motics team — we've kept every claim sourced so you can check it.
Motics vs Heidi at a glance
Motics
Heidi
What it is
Clinic AI suite: Scribe, Phone, Audit, Email, Billing agents
AI medical scribe with clinical evidence features
HMDG Barometer mentions
37 (most-mentioned AI receptionist)
52 (most-mentioned AI tool overall)
Pricing model
Credit-based usage plans — one shared pool, unlimited users
Per-seat subscriptions
Published pricing
Credit plans sized to usage; free to start (rates at motics.ai/pricing)
Free tier; individual plans £15–£55 and team plans £30–£65 per user/month billed yearly (June 2026, GBP page; Enterprise custom)
Multi-specialty by design; physio output may need template configuration
PMS integration (UK)
Cliniko, Nookal, Meddbase
Cliniko documented, but support docs state Australia-only (as of June 2026); integration is an add-on
UK compliance highlights
ISO 27001, UK GDPR, UK data residency, no training on patient data
ISO 27001, Cyber Essentials, DTAC, DCB0129, NHS DSPT, UK-hosted data
Beyond the scribe
AI receptionist, 100%-coverage documentation audit, patient email, insurance billing
Clinical evidence with citations (Ask Heidi); Heidi Comms add-on for calls/texts
Free option
Free to start, no card
Free tier (standard templates) and 14-day paid-plan trials
The fair framing: a suite versus a scribe
Most 'X vs Y' pages compare two identical products. This one doesn't, and pretending otherwise would mislead you. Heidi is an AI medical scribe — arguably the best-known one in UK private practice, the most-mentioned AI tool in the HMDG Barometer, and increasingly paired with clinical evidence features. Motics includes a scribe but is built as a clinic AI suite: the same platform and credit pool run an AI receptionist that answers your phones, a documentation audit agent that reviews 100% of notes, patient email automation, and insurance billing.
That difference drives almost every line in the comparison table. If your only problem is notes, both will solve it and Heidi's free tier is the lowest-commitment start. If notes are one of several admin problems — missed calls, audit sampling, unbilled work — the suite shape changes the economics, because one vendor, one data processing agreement, and one credit pool replace three or four point subscriptions.
The three questions that decide it
Who does the documentation? A multi-specialty medical clinic gets excellent mileage from Heidi's defaults. A physiotherapy, podiatry, or MSK clinic usually wants SOAP structure, objective measures, exercise prescription, and referrer letters out of the box — that's what Motics' templates are built around, while Heidi may need template configuration first.
How does your team work? Full-time clinicians fit per-seat pricing fine. Clinics running part-time and self-employed associates often find seats expensive relative to use — Motics' credit pool is shared across the whole team (unlimited users), so a one-day-a-week associate doesn't need a full licence.
Where must the notes end up? Motics files to Cliniko, Nookal, and Meddbase in the UK today. Heidi documents a Cliniko integration, but its own support docs state it's currently available in Australia only and tied to team plans — UK Cliniko users should verify before buying. If you're on a PMS where neither advertises a live integration (Jane, for example), both are copy-paste workflows.
When Heidi is the better choice
An honest comparison names the cases where the other product wins. Choose Heidi if: you're a solo clinician who wants a genuinely free scribe (its free tier includes documentation with standard templates); you work across specialties where Heidi's breadth of templates and community library helps; you want in-consult clinical evidence with citations, which Motics doesn't offer; or your organisation specifically weights Heidi's published NHS-facing credentials (DTAC, DCB0129, NHS DSPT) — Heidi is deployed in NHS settings and documents this thoroughly.
When Motics is the better choice
Choose Motics if: you run a UK private or allied-health clinic and want notes that read like a physio wrote them, filed into Cliniko, Nookal, or Meddbase without copy-paste; your roster includes part-time or self-employed associates and per-seat pricing doesn't fit; or you want the same platform to answer your phones, audit your documentation for CQC readiness, and chase your insurance billing — problems a scribe alone doesn't touch. Spend follows usage, not headcount, and you can start free without a card.
Can you run both? Yes — nothing stops you: Heidi for a specific clinician's scribing preference, Motics for the phone agent and audit. There's no technical conflict — though one vendor usually wins on admin simplicity once trials end.
1
Motics
That’s us
Best for
UK private and allied-health clinics that want physio-shaped notes plus phones, audit, email, and billing on one credit pool
Pricing
Credit-based usage plans — one shared pool, unlimited users, free to start (no card). Live rates at motics.ai/pricing.
Motics is a UK-built clinic AI suite. The Scribe Agent drafts SOAP notes, treatment plans, referral letters, and patient summaries from ambient capture or dictation, filed to Cliniko, Nookal, or Meddbase after clinician review. Around it sit the Phone Agent (a 24/7 AI receptionist that books directly into your diary — the most-mentioned AI receptionist in the HMDG survey), the Audit Agent (reviews 100% of clinical notes for quality and CQC readiness), and email and billing automation.
Pricing is credit-based: plans are sized to what the clinic actually uses, the pool is shared across unlimited users, and credits are fungible across agents — so a quiet month on the phones can fund a heavy month of notes. Data is stored in the UK, the platform is ISO 27001 certified and UK GDPR compliant, and patient data is not used to train AI models.
Disclosure: Motics is our product and this page lives on our site. Every Heidi claim is sourced to Heidi's own published pages so you can verify them directly.
Solo and multi-specialty clinicians who want the most-mentioned scribe in UK private practice, a free tier, and clinical evidence features
Pricing
Free tier; Evidence Plus £15, Scribe Plus £45, Clinician £55 per user/month billed yearly (excl. tax; monthly billing costs more). 14-day trials. Verified on Heidi's GBP pricing page, June 2026.
Heidi is the most-mentioned AI tool in UK private practice (52 mentions in the HMDG Barometer) and the scribe most clinicians have already heard of. The free tier includes documentation with standard templates; paid plans add advanced templates, 'Ask Heidi' editing, patient and session linking, and clinical evidence with citations. Its February 2026 restructure renamed Pro to Scribe Plus (now sold only in the UK and EU) and introduced the Clinician plan bundling scribe and evidence features.
Heidi's UK compliance documentation is comprehensive — ISO 27001, Cyber Essentials, DTAC, DCB0129 clinical risk analysis, NHS DSPT, ICO registration, UK-hosted data — and it is deployed in NHS settings. For a UK private clinic the checks are practical rather than reputational: PMS integration is an add-on (not in individual plans), the documented Cliniko integration is currently Australia-only per Heidi's support docs, default output can read medical rather than physio until templates are tuned, and per-seat costs need modelling against a part-time roster.
Strengths
Free tier with standard-template documentation
Most-mentioned AI tool in independent UK survey data (HMDG Barometer)
Clinical evidence features with citations alongside the scribe
Thorough UK compliance documentation: ISO 27001, Cyber Essentials, DTAC, NHS DSPT, UK-hosted data
Limitations
Per-seat subscriptions — costs scale with headcount, not usage
EHR/PMS integration is an add-on, and the documented Cliniko integration is currently Australia-only per Heidi's support docs
Multi-specialty defaults — physio-specific output may need template work
Documentation audit, patient email automation, and insurance billing need other vendors; calls/texts are a separate Heidi Comms add-on
How we chose
Every Heidi fact on this page was read from Heidi's own published pages on 10 June 2026: the GBP pricing page, the UK compliance page, and its support documentation (plan restructure and Cliniko integration availability). Adoption figures come from the independent HMDG Private Practice Barometer 2026 (700+ UK clinic owners). Motics pricing is described per its credit-based model, with live rates on the Motics pricing page.
Motics is our product. The format here is deliberately symmetrical — both products get a review card with strengths and limitations, and we've written a 'when Heidi is the better choice' section because it's true and you'd distrust this page without it. If you find anything inaccurate, contact us and we'll correct it. Heidi is a trademark of its owner; Motics is not affiliated with or endorsed by Heidi Health.
Frequently asked questions
Is Motics a good alternative to Heidi?
For UK private and allied-health clinics, yes — Motics is the most-mentioned AI receptionist and second most-mentioned AI tool overall in the HMDG Private Practice Barometer, and its scribe is built physio-first with UK-available Cliniko, Nookal, and Meddbase integration. The honest qualifier: if you want a free multi-specialty scribe or in-consult clinical evidence look-ups, Heidi remains the stronger fit. The two products overlap on scribing but are shaped differently — Heidi is a scribe, Motics is a clinic AI suite.
How do Motics and Heidi pricing compare?
They use different models rather than different price points. Heidi sells per-seat subscriptions: a free tier, then £15 (Evidence Plus), £45 (Scribe Plus), and £55 (Clinician) per user/month billed yearly (verified June 2026, excl. tax). Motics sells credit-based usage plans: one shared credit pool sized to what the clinic actually uses, unlimited users, credits fungible across its scribe, phone, audit, email, and billing agents, free to start. Which is cheaper depends on your roster — model a part-time-heavy team both ways before deciding.
Do Motics and Heidi both integrate with Cliniko?
Motics integrates with Cliniko (plus Nookal and Meddbase) for UK clinics today. Heidi documents a Cliniko integration, but its own support docs state it is currently available in Australia only and tied to team plans — so UK Cliniko users should confirm availability with Heidi before buying. If the integration matters to your workflow, test it during the trial on your own diary.
Which is better for physiotherapists — Motics or Heidi?
Motics, in most cases, because the templates are physio-first: SOAP structure, objective measures like range of movement, exercise prescription, and letters back to referrers come out of the box, and notes file into Cliniko or Nookal. Heidi can absolutely produce good physio notes — many physios use it — but as a multi-specialty product its defaults read more medical, so budget template-configuration time. If you're a physio who also wants clinical evidence look-ups mid-consult, that's Heidi's unique strength.
Can I switch from Heidi to Motics?
Yes, and the switch is lower-friction than most software migrations because for most clinics the clinical record lives in your practice management system, not in the scribe. The practical steps: run Motics' free trial alongside Heidi for a week, recreate your note templates (Motics' physio defaults usually shorten this), connect your PMS, and compare the same consultations side by side. Your notes stay where they always were — in your PMS; export anything stored only in the scribe (linked sessions, documents) before cancelling.
Where do Motics and Heidi store patient data — and is it used to train AI?
Both vendors publish UK-positive answers. Heidi states UK data is hosted in the UK, with ISO 27001, Cyber Essentials, DTAC, and NHS DSPT documentation. Motics stores patient data in the UK, is ISO 27001 certified and UK GDPR compliant, and does not use patient data to train AI models. Whichever you pick, get the data processing agreement in place and record where data flows in your DPIA.
Can I use Heidi and Motics together?
Yes — there's no technical conflict, and the products only overlap on scribing. A realistic combination: Heidi for one clinician's scribing preference, with Motics handling the phones (AI receptionist), documentation audit, and billing. The trade-offs are two data processing agreements, two invoices, and two places notes might live mid-review — which is why clinics often consolidate on one platform after trialling both.
